The Insighter Report
A resource library for restoration and claims professionals.
LABOR EFFICIENCIES DESIGN
April 22, 2026
Labor is generally the largest variable in construction-related tasks. Factors such as job size and complexity, accessibility, and whether the structure is occupied all have a significant effect on the time needed to complete the work....

ADDRESSING FUEL COST INCREASES
April 07, 2026
Fuel prices affect both direct and overhead costs for every trade involved in insurance mitigation, repair, and restoration work. Accounting for volatility in fuel prices becomes a challenge when increases outpace the speed at which hourly rates and ...

Xactimate White Paper re: O&P
February 05, 2020
One of the most commonly asked questions in property insurance is about Xactimate’s pricing methodology. There is consistent confusion as to what is and is not included within the line items of Xactimate’s price lists. As a result, we wanted to host ...

LEARNING FROM TRAGEDY
August 12, 2019
On April 15, 2019, the world was captivated by images of smoke and flames rising from one of the most iconic buildings in the world …...

SILICA EXPOSURE: REGULATORY EVOLUTION
August 01, 2019
After the World Trade Center towers fell in the terrorist attacks of September 11, 2001, millions of tons of pulverized concrete and building …...

MUTILATED CURRENCY
March 07, 2019
In the course of your restoration work, either as a contractor or as a carrier, you have probably had cases in which currency has been lost …...

THE PRICE IS WRONG
February 20, 2019
Do you remember watching the Price is Right, and when they displayed the true cost of box of detergent or a bottle of shampoo and you are…...

CONTRACTOR BEWARE
October 16, 2018
The Arizona monsoon season officially came to an end last weekend. We’ve had a very active season, characterized by a steady lineup of heavy-hitting storms …...

COULD I BE WRONG?
October 04, 2018
Last week I listened to an interview of Howard Marks, one of the co-founders and chairs of Oaktree Capital …...

THE LAST BLOCKBUSTER
August 10, 2018
Regardless of if you are a contractor or a claims professional, we owe it to our clients to give our employees autonomy to resolve customer service issues…...

HEALTHCARE AND MUMMIES
July 24, 2018
When we are doing remediation or restoration work for a high-risk loss, there are lots of factors to keep in mind…...

TOXIC EXPOSURE: FIRE SETTING
April 13, 2018
Contractors and adjusters are well aware of hazardous materials such as asbestos, lead, and mold, but few realize how toxic smoke particulates and soot can be…...

XACTIMATE: THE HISTORY AND THE FUTURE
April 06, 2018
Starting in 1989, Xactware pioneered a scientific approach to providing building cost data for the restoration ecosystem…...